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Aug 25, 2016
Bank of the Philippine Islands (BPI)
GPS waypoint: 7°03'51.7"N 125°36'27.8"E
Location: 115 Claro M. Recto Ave, Davao City 8000, Philippines
Long Line, One Teller
While waiting for my turn at BPI bank, I noticed there was only one teller attending to the 30-something people who were waiting for their turn. There were staff around but nobody seemed to care about the long line with only one teller. On top of that, this teller kept entertaining people who were cutting into the line. I looked at the rest of those waiting and they seem to have that angered but disempowered look in their faces.
Telling The Teller Off
I couldn't stand it. Furious, I stood up and told the teller that the line wasn't moving because she kept entertaining people who cut in. She gave a defensive answer. When I came back to my seat, those in line talked to me about their frustration - they were all just as frustrated as I was but nobody was crying foul.
Telling The Manager Off
Still, with just one teller, I went to the manager's office and told him off as well. I told him the dire situation and questioned his insensitivity to it. He offered an explanation, but I cut him off saying I didn't need to hear the details. That all I wanted was for him to appreciate the situation and do something about it. I berated him that from the comfort of this armchair, he already saw the long line of people who have waited for so long. The manager was not prepared for that. He could not offer an explanation. This is perhaps the first time in his career someone pointed out his indifference, insensitivity and the overall inefficiency of the bank.
What's in an Ayala Name?
This is not a one-off situation. I've had similar experience in BPI Quezon City and BPI Makati. What I find equally disturbing is the fact that this is not a fly-by-night bank. It's an Ayala bank. The word "Ayala" means efficiency and forward-thinking - the country's benchmark for banking. And this is the best they've got?
Ending Thoughts
2 days in the Philippines and I'm reminded all over again why I left to begin with - the indifference/insensitivity of the people who hold control/power - as if to say, "they'll eat whatever shit we throw at them" and sadly, the muted resignation of a disempowered citizenry who are cowed into submission.
--- TheLoneRider
 BPI Help Desk
(Nov 12, 2016) Good morning! We are offline here on weekends but got to read your post while doing admin work. We appreciate the feedback. We will forward this to the concerned unit for proper handling. Just to share, our community hours here on Facebook are 8AM-5PM on weekdays, except holidays. Thank you!
 TheLoneRider
"We will forward this to the concerned unit for proper handling" -- BPI HD
(Nov 12, 2016) Like I said, this is not a one-off situation by an aberrant manager. This is now the BPI norm, endemic in just about every BPI branch. What requires proper handling is your core values as a bank in providing quality service to your 'valued' clients.
 Ryan Suedo
(Nov 12, 2016) Same issue with BPI Branch in IT Park (Cebu) during Mondays.
(Dec 31, 2016) Eight countries - Philippines, Thailand, Cambodia, Myanmar, Laos, Malaysia, Indonesia, Singapore. It's an odyssey through a mosaic of fascinating people, an array of wonderful places, sumptuous food, abundance, joy, solitude, saturation, emptiness, doubt, and exhuberance! I guess that's how I can sum up 2016.....more »»
 Davao City, Philippines
 tourist attractions
 - hotel
 Bahay ni Tuding - central Poblacion location, wifi, hands-on owner
160 San Pedro Street, 8000 Davao City
0947 361 3544 | 7°03'57.6"N 125°36'28.3"E The Pinnacle Hotel and Suites - central location, new management, newly renovated
Sta. Ana Avenue, Davao City 8000, Philippines
(+63) 932-8708621 | 906-3185885 | 7°04'34.2"N 125°36'54.2"E The Apo View Hotel - Davao's iconic hotel, old world charm, casino
150 J. Camus Street, Davao City Philippines 8000
+63 (82) 221-6430 to 40 | 7°04'09.2"N 125°36'27.4"E North Zen Basic Spaces - great rooms at affordable prices
Sobrecarey St. (corner Lapu-Lapu St.), Davao City, 8000
(082) 295.3997 | 7°04'43.0"N 125°37'04.3"E Urban Living Zen Hotel - newly opened - all NEW!
F.s. Dizon Bacaca, 8000 Davao City
(082) 287 3133 | 7°05'28.4"N 125°36'22.3"E The Royal Mandaya Hotel - heart of downtown Davao City
J. Palma Gil Street, Davao City, 8000
(+63 82) 225.8888 | 7°04'09.4"N 125°36'36.8"E Alu Hotel Davao - central downtown location
M. Roxas Avenue corner Padre Faura Street, Davao
+63 82 227 5232 | 7°04'07.7"N 125°36'51.7"E One Oasis Davao - hotel accommodation in a condo unit
Eco-west Drive, Ecoland, Davao City
suki_tac@yahoo.com | 0925.500.3211 | 7°02'49.2"N 125°35'19.1"E
 van rental
 Apollo Van Rental - Davao City tour, Samal Island tour, airport transfer
0925.500.3211 | suki_tac@yahoo.com
 yoga | health | fitness
 tour
 resto |  cafe
 advocacy
- one of the cleanest potable water in the country
- smoking is banned from commercial establishments
- pineapple samurais are endemic here and nowhere else in the country (pineapple vendors who cut-up whole pineapples into chunks with just a few strokes of their carving knives)
- public utility drivers conspicuously display their IDs
- durian Mecca of the Philippines (not to mention Marang, Mangosteen and Sweet Pomelo)
- you want to add some more? please submit on the form below
- the weighing scale of fruit vendors specially the durian push cart vendors are a blatant cheat - showing almost twice the actual weight
- Revisiting Davao Aug 22-Oct 31, 2016
- A Roof Over my Head in Davao Aug 22-Oct 31, 2016
- Davao Yoga Scene Oct 31, 2016
- Pranayama Oct 24, 2016
- Yoga Beyond the Mat Oct 21, 2016
- Grilled Tuna Overload in Davao Oct 13, 2016
- Duterte Mania in Davao Oct 12, 2016
- Sirsasana, Sarvangasana - Yoga Makaranda II Oct 7, 2016
- Tirumalai Krishnamacharya Oct 5, 2016
- Ashtanga Yoga with James Fritz Freire at Holiday Gym and Spa Oct 1, 2016
- There was a Bomb Explosion? Sep 30, 2016
- Jin in Davao Sep 29, 2016
- Scrubs and Hilot at Holiday Gym and Spa Sep 22-29, 2016
- The Fabulous Dabawenyos Aug 22-Sep 26, 2016
- Nirvana Breathing Fitness with Lita C. Quisumbing Sep 21, 2016
- Massage, Sauna and Ear Candling at Holiday Spa and Gym Sep 17-19, 2016
- Downpour in Davao Sep 18, 2016
- Lounge One Yoga Sequence by May Bel Le at North Zen Hotel Sep 16, 2016
- Celebrating Davao's King of Fruits - Durian! Sep 11, 2016
- The Blast that Rocked Davao Sep 2, 2016
- Hatha Flow Yoga with Joanna Lizares Co at Holiday Spa and Gym Aug. 31, 2016
- Conducting a Power Yoga Class at Yoga Davao Aug 29, 2016
- Good Eats with Mel Pangan's Davao Food Tour Aug 26, 2016
- Bank of the Philippine Islands (BPI) Aug 25, 2016
- A Gifted Dell Laptop from the Usual Suspect Aug. 24, 2016
- The Duterte Phenomenon Oct 21, 2015
- 20 Days in Davao City July 4- 24, 2014
- Goodbye Davao...Again! Sep 28, 2013
- Wine and Cheese at Malagos Farm House Sep 27, 2013
- Custom-made Peanut Butter at Davao City's Bankerohan Market Sep 27, 2013
- Yoga in Davao Sep 26, 2013
- Celebrating 25 Years of Habitat for Humanity Philippines Sep 18, 2013
- Clobbered in a Vicious Karate Match Sep 17, 2013
- Back Into the Black Sep 1, 2013
- No Reply Aug 30, 2013
- Full Body-Cavity Search without the Latex Aug 25, 2013
- Fun Day with Crocodile Sonny and Sports Unlimited Dynamic Duo, Dyan Castillejo and Marc Nelson Aug 15, 2013
- Fun! Fun! at Maxima AquaFun, Samal Island Aug 11, 2013
- Goodbye Davao Jan 22, 2013
- Davao City's Peace and Order Jan 21, 2013
- Holiday Spa Yoga, Davao City Jan 20, 2013
- Free Yoga at People's Park Jan 12, 2013
- Davao City: Family Ties Dec 15-22, 2012
- Breakup Diaries: Chance Encounter in Davao City Dec 19, 2012
- Davao City June 20-23, 2009
- Davao City March 18-20, 2008
- Mount Apo March 15-18, 2008
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