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Lucid Thoughts

Bank of the Philippine Islands (BPI) Aug 25, 2016

Bank of the Philippine Islands (BPI)

GPS waypoint: 7°03'51.7"N 125°36'27.8"E
Location: 115 Claro M. Recto Ave, Davao City 8000, Philippines

Long Line, One Teller
While waiting for my turn at BPI bank, I noticed there was only one teller attending to the 30-something people who were waiting for their turn. There were staff around but nobody seemed to care about the long line with only one teller. On top of that, this teller kept entertaining people who were cutting into the line. I looked at the rest of those waiting and they seem to have that angered but disempowered look in their faces.

Telling The Teller Off
I couldn't stand it. Furious, I stood up and told the teller that the line wasn't moving because she kept entertaining people who cut in. She gave a defensive answer. When I came back to my seat, those in line talked to me about their frustration - they were all just as frustrated as I was but nobody was crying foul.

Telling The Manager Off
Still, with just one teller, I went to the manager's office and told him off as well. I told him the dire situation and questioned his insensitivity to it. He offered an explanation, but I cut him off saying I didn't need to hear the details. That all I wanted was for him to appreciate the situation and do something about it. I berated him that from the comfort of this armchair, he already saw the long line of people who have waited for so long. The manager was not prepared for that. He could not offer an explanation. This is perhaps the first time in his career someone pointed out his indifference, insensitivity and the overall inefficiency of the bank.

What's in an Ayala Name?
This is not a one-off situation. I've had similar experience in BPI Quezon City and BPI Makati. What I find equally disturbing is the fact that this is not a fly-by-night bank. It's an Ayala bank. The word "Ayala" means efficiency and forward-thinking - the country's benchmark for banking. And this is the best they've got?

Ending Thoughts
2 days in the Philippines and I'm reminded all over again why I left to begin with - the indifference/insensitivity of the people who hold control/power - as if to say, "they'll eat whatever shit we throw at them" and sadly, the muted resignation of a disempowered citizenry who are cowed into submission.

--- TheLoneRider


Facebook Users

Reader Comments:

BPI Help DeskBPI Help Desk
(Nov 12, 2016) Good morning! We are offline here on weekends but got to read your post while doing admin work. We appreciate the feedback. We will forward this to the concerned unit for proper handling. Just to share, our community hours here on Facebook are 8AM-5PM on weekdays, except holidays. Thank you!

TheLoneRiderTheLoneRider
"We will forward this to the concerned unit for proper handling" -- BPI HD
(Nov 12, 2016) Like I said, this is not a one-off situation by an aberrant manager. This is now the BPI norm, endemic in just about every BPI branch. What requires proper handling is your core values as a bank in providing quality service to your 'valued' clients.

Ryan SuedoRyan Suedo
(Nov 12, 2016) Same issue with BPI Branch in IT Park (Cebu) during Mondays.

Aug 25, 2016

Google Map Davao City, Philippines

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  • Apollo Van Rental Apollo Van Rental - Davao City tour, Samal Island tour, airport transfer
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yoga in Davao City yoga | health | fitness food tour in Davao City tour food in Davao City resto | cafes in Davao City cafe autism in Davao City advocacy

Great Things Going for Davao City

  • one of the cleanest potable water in the country
  • smoking is banned from commercial establishments
  • pineapple samurais are endemic here and nowhere else in the country (pineapple vendors who cut-up whole pineapples into chunks with just a few strokes of their carving knives)
  • public utility drivers conspicuously display their IDs
  • durian Mecca of the Philippines (not to mention Marang, Mangosteen and Sweet Pomelo)
  • you want to add some more? please submit on the form below

Not So Great Things Going Against Davao City

  • the weighing scale of fruit vendors specially the durian push cart vendors are a blatant cheat - showing almost twice the actual weight

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